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Helport AI Ltd

CIK: 2001699 Filed: November 17, 2025 20-F

Key Highlights

  • Revenue grew 38% to $110M with net income up 50% to $18M
  • Expanded operations to Singapore, Philippines, China, and U.S.
  • Launched LiveCall Assistant and secured $10M deals in healthcare/e-commerce

Financial Analysis

Helport AI Ltd Annual Report - Cleaned Investor Summary

Hey friend! Let’s cut through the noise and see how Helport AI really did this year:


1. What They Do (And What Changed)

Helport builds AI tools for customer service—chatbots, email sorting, and real-time help for call center agents. Their star product, AI Assist, now does four big things:

  • Gives agents scripts during calls
  • Automatically checks call quality
  • Guides agents through complex tasks
  • Builds smart FAQ systems

Big Changes This Year:

  • Dropped medical consulting (was 3.8% of revenue) to go all-in on AI
  • Grew from 5 to 28 enterprise clients in 3 years
  • Expanded to Singapore, Philippines, China, and the U.S.

2. Money Talk

  • Revenue: $110M (up 38% from $80M)
  • Profit: $18M (up 50% from $12M)
  • Growth: Slowing slightly (30% vs 37.5% last year)
  • Efficiency Win: Kept 62.8% of every dollar after costs (up from 54.9%)
  • Core AI Growth: Chatbots/call tools brought in $34.6M (up 17%)

3. Wins vs. Oops Moments

Wins:

  • Launched LiveCall Assistant (their smartest AI yet)
  • Landed $10M deals in healthcare and e-commerce
  • Cut non-core services to boost profits

Oops:

  • Hardware delays hurt sales (supply chain issues)
  • Overly reliant on one supplier (Youfei Shuke)

4. Financial Health Check

  • Cash: $55M (up from $40M)
  • Debt: $20M (manageable)
  • Watch Out: Warrants could dilute shares by ~33%
  • Bright Spot: Spending smarter—R&D/marketing up, but profits still grew

5. Biggest Risks

  • Customer Concentration: Top 3 clients = 69.5% of revenue
  • Supplier Risk: Stuck with Youfei Shuke until 2025
  • Payment Fees: Loses 2% per transaction using Xinsheng

6. Competition? 🤷♂️

The company didn’t provide details about rivals in their report—something investors might want to ask about.


7. New Leadership & Strategy

  • New CFO: Hired from top tech firm to cut costs
  • New Focus: Targeting healthcare/finance instead of "everyone"

8. 2025 Plans

  • Aggressive online marketing (SEO/ads) to boost leads
  • Banking on healthcare and e-commerce growth

9. Outside Risks? 🚨

Helport didn’t share updates on economic or regulatory risks this year. Investors should watch for recessions or new AI laws.


Key Takeaways for Investors

The Good:

  • Growing revenue and profits
  • Becoming more efficient (62.8% retention)
  • Winning big clients in hot industries

The Bad:

  • Relies too much on 3 clients and 1 supplier
  • Growth is slowing

The Unknown:

  • No clear competitive advantage shared
  • Silent on economic risks

Invest?
If you’re okay with risk: Their AI focus is paying off, and healthcare/e-commerce could drive future growth.
If you’re cautious: Wait to see if they diversify clients and suppliers.

Always do your own research—this isn’t advice, just one friend’s breakdown! 😊


Report cleaned up to remove placeholder text and unclear sections. Original filing lacked details on competition and macro risks.

Risk Factors

  • Top 3 clients represent 69.5% of revenue
  • Dependent on single supplier Youfei Shuke until 2025
  • 2% transaction fee loss using Xinsheng payment system

Why This Matters

Helport AI Ltd's latest 20-F filing is crucial for investors as it paints a picture of a company undergoing significant strategic refinement while delivering robust financial growth. The 38% revenue increase to $110M and a 50% jump in profit to $18M demonstrate strong execution, especially given their pivot to fully focus on core AI customer service tools. This strategic clarity, marked by shedding non-core medical consulting and the successful launch of products like LiveCall Assistant, suggests a more focused and potentially more profitable future.

The expansion into new markets like Singapore and the U.S., coupled with securing major deals in high-growth sectors like healthcare and e-commerce, indicates Helport AI is effectively capitalizing on market demand for advanced AI solutions. Their improved efficiency, retaining 62.8% of every dollar after costs, further underscores a well-managed operation. For investors, this report highlights a company that is not just growing, but growing smarter, aligning its product development and market strategy with lucrative industry verticals.

However, the filing also flags critical risks that demand investor attention. A significant reliance on just three clients for nearly 70% of revenue and a single supplier until 2025 creates considerable vulnerability. Furthermore, the potential for 33% share dilution from warrants could impact per-share earnings. These factors mean that while Helport AI shows promising growth, investors must weigh the strong performance against these concentrated risks, which could lead to volatility if client relationships shift or supply chain issues persist.

What Usually Happens Next

Following the release of this 20-F annual report, investors will closely monitor Helport AI Ltd's execution on its stated 2025 plans, particularly its aggressive online marketing initiatives and continued penetration into the healthcare and e-commerce sectors. The market will be keen to see if the new CFO's cost-cutting strategies translate into further efficiency gains and improved profit margins in upcoming quarterly reports. Any updates on client acquisition, especially efforts to diversify beyond the top three clients, will be a critical indicator of risk mitigation.

The next significant milestones will be the quarterly earnings calls and subsequent financial filings. These will provide granular details on revenue growth, profitability, and operational efficiency, offering insights into whether the current growth trajectory is sustainable or if the noted slowdown (30% vs 37.5% last year) is a trend. Investors should specifically look for progress in reducing reliance on the single supplier, Youfei Shuke, and any strategic moves to address the potential share dilution from warrants, such as buybacks or strategic capital deployment.

Beyond financial metrics, investors should also watch for Helport AI's engagement with the broader market and competitive landscape. While the report was silent on rivals, future communications might shed light on their competitive positioning. Furthermore, given the lack of updates on economic or regulatory risks in this filing, investors should independently monitor global economic conditions and evolving AI regulations, as these external factors could significantly impact Helport AI's operating environment and future prospects.

Financial Metrics

Revenue $110M
Net Income $18M
Growth Rate 30%

Document Information

Analysis Processed

November 18, 2025 at 09:02 AM

Important Disclaimer

This AI-generated analysis is for informational purposes only and does not constitute financial or investment advice. Always consult with qualified professionals and conduct your own research before making investment decisions.