Helport AI Ltd

Helport AI Ltd Annual Report - Cleaned Investor Summary

Hey friend! Let’s cut through the noise and see how Helport AI really did this year:

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1. What They Do (And What Changed)

Helport builds AI tools for customer service—chatbots, email sorting, and real-time help for call center agents. Their star product, AI Assist, now does four big things:

• Gives agents scripts during calls
• Automatically checks call quality
• Guides agents through complex tasks
• Builds smart FAQ systems

Big Changes This Year:

• Dropped medical consulting (was 3.8% of revenue) to go all-in on AI
• Grew from 5 to 28 enterprise clients in 3 years
• Expanded to Singapore, Philippines, China, and the U.S.

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2. Money Talk

• Revenue: $110M (up 38% from $80M)
• Profit: $18M (up 50% from $12M)
• Growth: Slowing slightly (30% vs 37.5% last year)
• Efficiency Win: Kept 62.8% of every dollar after costs (up from 54.9%)
• Core AI Growth: Chatbots/call tools brought in $34.6M (up 17%)

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3. Wins vs. Oops Moments

✅ Wins:

• Launched LiveCall Assistant (their smartest AI yet)
• Landed $10M deals in healthcare and e-commerce
• Cut non-core services to boost profits

❌ Oops:

• Hardware delays hurt sales (supply chain issues)
• Overly reliant on one supplier (Youfei Shuke)

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4. Financial Health Check

• Cash: $55M (up from $40M)
• Debt: $20M (manageable)
• Watch Out: Warrants could dilute shares by ~33%
• Bright Spot: Spending smarter—R&D/marketing up, but profits still grew

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5. Biggest Risks

• Customer Concentration: Top 3 clients = 69.5% of revenue
• Supplier Risk: Stuck with Youfei Shuke until 2025
• Payment Fees: Loses 2% per transaction using Xinsheng

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6. Competition? 🤷♂️

The company didn’t provide details about rivals in their report—something investors might want to ask about.

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7. New Leadership & Strategy

• New CFO: Hired from top tech firm to cut costs
• New Focus: Targeting healthcare/finance instead of "everyone"

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8. 2025 Plans

• Aggressive online marketing (SEO/ads) to boost leads
• Banking on healthcare and e-commerce growth

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9. Outside Risks? 🚨

Helport didn’t share updates on economic or regulatory risks this year. Investors should watch for recessions or new AI laws.

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Key Takeaways for Investors

The Good:

• Growing revenue and profits
• Becoming more efficient (62.8% retention)
• Winning big clients in hot industries

The Bad:

• Relies too much on 3 clients and 1 supplier
• Growth is slowing

The Unknown:

• No clear competitive advantage shared
• Silent on economic risks

Invest?
If you’re okay with risk: Their AI focus is paying off, and healthcare/e-commerce could drive future growth.
If you’re cautious: Wait to see if they diversify clients and suppliers.

Always do your own research—this isn’t advice, just one friend’s breakdown! 😊

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Report cleaned up to remove placeholder text and unclear sections. Original filing lacked details on competition and macro risks.